ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. On 28 February 2019 AXELOS launched the ITIL 4 Foundation certification level.
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
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The certification can help:
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
ITIL 4 Foundation candidates will have an understanding of the following:
Typically, classroom training for ITIL Foundation lasts two and a half days and the examination takes place at the end of the training (this will vary depending on the training provider). You can also self-study for the Foundation exam and you may also choose to take training in another format, such as distance learning. Training is delivered by AXELOS' Accredited Training Organizations, who set their own rates. Use our training search to find an ITIL training provider.
To take the ITIL Foundation exam, no prerequisite is required.
One year's subscription to My ITIL is included with your ITIL Foundation exam. My ITIL is an online subscription to the latest resources and content helping you to apply what you have learnt during the ITIL Foundation exam to the workplace, as well as developing your skills and knowledge in line with future innovations in IT service management.
ITIL Foundation Digital BadgeSuccessful candidates will be contacted by AXELOS with a discount code. To be contacted, candidates must have opted in to AXELOS’ Successful Candidates Register upon exam registration. If you have any queries, please email firstname.lastname@example.org.
After earning your ITIL Foundation certificate, you can advance your ITSM career via the range of ITIL Intermediate certifications or the ITIL Practitioner certification. Use our ITSM Careers Path to help you plan your progress.